Any domain related questions not answered below may be forwarded to domains@sayeva.com
REGISTRATION
The cost to register a domain name is $15.00 per year. As long as you pay the yearly fee, the domain is yours.
If there's a domain you'd like to check availability for, you should enter it into the searchbox on our homepage. If it's available, click the checkout button and go through the registration process.
The first time you register a name with Sayeva Domains, you'll need to set up an account with a username and password. This is how you will get access to your domains later. You may specify whatever username and password you'd like, as long as it has not been taken by another applicant. If your username has been taken, you will have to specify another username.
Continue through the registration process, and your domain name will be submitted. A confirmation email and all other correspondance will be sent to the email address you listed during registration.
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RECEIPT
In order to keep our costs low, Sayeva Domains does not do any paper billing for domain transactions. All of our transactions are conducted online.
You can login to your Domain Manager to print a copy of your receipt. Your credit card statement will show a charge from us- "Domain Registration".
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CASH ACCOUNTS
You can set up an account with us by pre-paying with a certified check or money
order (both in U.S. Dollars). Each domain registration, renewal or transfer will draw from this account, until the funds are depleted. The funds can be replenished at your convenience.
You will still need the relevant account information. With your certified check or money order, include your name, address, phone, and email. You will also need to choose a username and password and indicate the registrant (owner of the names).
You may start an account with any amount of money, however, you must have at least $12.95 in your account for a transfer, and $15.00 in your account for a new domain registration/ renewal.
For cash accounts, send your certified check or money order to:
SAYEVA TECHNICAL SOLUTIONS
416 Barnett Circle
Columbus, MS 39701
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BILLING- AUTHORIZATIONS
When you attempt to make a purchase in our credit card system, we "authorize" funds on your credit card. This is not a charge, but a
test to see if you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we attempt to register the
domain(s). If the domain registration fails for any reason, there will be a void that accompanies the attempted charge. The net result is that there will be no
charge that posts to your account.
There is still, though, that authorization on your credit card. This authorization looks like a charge, and will reduce your available credit, but
will expire on its own within a few days on most cards. Some card systems, notably debit cards and PayPal cards (because they both deal directly with your bank
account) hang on to authorizations longer. You should contact your credit provider for the specific authorization policy.
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BILLING- CVV2
CVV2 is a security measure we require for all transactions. Since a CVV2 number is listed on your credit card, but is not stored anywhere, the only way to know the correct CVV2 number for your credit card is to physically have possession of the card itself. All VISA, MasterCard and American Express cards have a CVV2 number.
For a complete explanation of the CVV2 number, and how to locate it on your credit card, click here: What is a CVV2 number?
If you have any other questions about your CVV2 number, please contact your bank or credit card issuer.
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HOSTING
Sayeva also provides website hosting options. To view server options visit our Hosting Section. After your order is complete you will receive your new host's DNS (Domain Name Server) information You can then return to the Sayeva Domains website and update your DNS records online, gaining access to our Member Login area with your username and password.
Or, if you have a free site (such as a members site with AOL or Geocities), you can point your domain there by using our URL-forwarding option.
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HOSTING- pointing domains to existing websites
You can contact your host, and obtain your host's DNS (Domain Name Server) Information. Once you have their DNS info, you can return to the Sayeva Domains website and update your DNS records online, gaining access to our Member Login area with your username and password. Choose the Change DNS Info link, then select the domain you wish to change the hosting for and enter your new DNS information.
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HOSTING- changing DNS
Your host should have given you the primary and secondary DNS information. This information will usually take this form:
Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9
You can log on to our website at www.sayeva.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
After you log in, you will see links to the actions you can perform. Click the "Change DNS Info" link. You will be able to see the current nameserver info listed. Select the
domain(s) whose hosting you wish to alter, and click the "Continue" button.
On the next screen, you will be able to enter the hosting information your host has given to you. Replace the current servers with the new server info (you may omit the IP addresses, as they are optional), and click the "Continue" button. Your new DNS information will take 24 - 48 hours to propagate Internet-wide.
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TRANSFERS
If your domain was registered with another registrar, you can choose Sayeva Domains as your new registrar.
The cost to transfer a domain is just $12.95, which adds one year on to your original registration term.
To begin, click on the Domain Name Transfer link. If you have an existing account with us, enter your username and password. If you have never used our services before, click on the New Users button, and set up an account with a username and password. This is how you will get access to your domain once the transfer is complete.
You will receive confirmation of your request immediately via email.
Within 24 hours, the administrative contact listed in the WHOIS record will be asked to verify the transfer request. Please make sure that the admin contact's email is up-to-date before submitting a name for transfer.
In the admin approval email, there will be a link to click on, and a code to cut and paste. Once you've approved the transfer, your prior registrar may email you their own confirmation letter. Read it carefully and follow the instructions. Once you've approved the transfer with them, your name should migrate to our system within 5-7 days.
FOR THIS REASON, WE RECOMMEND THAT YOU BEGIN THE TRANSFER PROCEDURE AT LEAST TWO
WEEKS PRIOR TO THE EXPIRATION DATE.
The information currently contained in your domain will remain the same prior to, during and after the transfer. Once the domain has successfully transferred to our system, you may begin using the online Domain Manager to make any changes you like.
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TRANSFERS- email link
If your link returns a value of "invalid key" after you paste the
approval code in, this is most likely a result of multiple emails being sent
out. The latest version of your admin approval email makes all older versions
obsolete, and any key off these old emails will not function properly. If you
receive an invalid key warning, check for a later email in your inbox. If it's
not there, contact support to have a newer one sent.
If the link you're clicking on for transfers returns this response-
"Warning, your ID is invalid. Contact technical support", then the
remedy is to have the entire link contained in the browser window.
Some email programs have a "page-wrap" feature that breaks our link
into two parts. If this happens, simply copy and paste the entire link into the address bar of your browser window and hit the Enter key.
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TRANSFERS- check transfer status
You can use the Check Transfer Status tool to manage your domain transfer away
from your previous registrar to our system.
Access the Domain Manager through our Member Login with your username and
password, and select the Check Transfer Status link. Your domain transfers will
appear. Some will require no intervention from you (marked in green). Others
(marked in yellow) may require you to resubmit an admin approval email if the
domain has not been approved for transfer with us. Or, you may resubmit a domain
for transfer to your prior registrar if it has been approved on our end, but
your prior registrar denied the transfer.
If a domain appears in red, it's status cannot be determined automatically.
Please contact us for help with these domains.
A domain that has successfully completed transfer will appear in blue.
Some of the most common reasons for your prior registrar denying the transfer
include:
Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.
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LOST USERNAME/ PASSWORD
If you have forgotten your username and/or password for the domain you registered, you can request it via email in the Member Login section. There is a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately.
IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration.
If you have forgotten the username and password, AND your email address is
incorrect or out of date, you will have to provide the last 4 digits of the
credit card used to register the name. Also provide the new, correct email
address so that we can update your info and send your username and password.
If you have forgotten your username and password, AND your email address is
incorrect or out of date, AND you cannot verify your credit card information,
you will be asked to provide proof of ownership and identity in your original confirmation email.
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NAMESERVER MANAGEMENT
Access the Member Login link in the the Management section with the username and password of the account containing the domain you wish to specify as the hostname of your new
nameservers.
Click the Nameserver Management link. You will be able to create new nameservers,
edit current nameservers, or delete current nameservers. The nameserver you wish
to create must be a domain in this account. Click the New button to create new
nameservers. Then, you will choose your new server hostnames- i.e.
NS1.YOURNEWSERVERHOSTNAME.COM &
NS2.YOURNEWSERVERHOSTNAME.COM.
You must also fill in the IP addresses that you wish to associate with your new hostnames. You must use 2 unique static IP addresses- no other servers may already use the
IPs. After each nameserver submission, click the Continue button.
If your information is valid, your nameservers will be sent to the central database. It will take 24-48 hours for your nameservers to propagate.
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RENEWALS
You can renew your domain you registered or transferred for up to 10 years. Simply log on to our website and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Renew Your Domains". Check the box next to each domain you wish to renew, choose the length of time you wish to renew each domain for, verify your payment information and finalize the renewal.
IF YOU DO NOT WISH TO RENEW YOUR NAMES- use the "Disable Renewal Notices" link in the manager. You will not receive further reminders to
renew your names, and they will be released on the expiration date.
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DISABLING RENEWALS
If you do not wish to renew any of your domains, and you do not want to receive renewal emails, you can stop the emails from being sent, and your domain will
expire at the end of it's term.
Simply click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Disable Renewal Notices". Click that link, and check the box next to each domain you wish
not to renew.
You will be prompted for confirmation, as this action means your domains will be released at the end of their term. Click the "Yes" button to finalize
the disabling of your chosen domains.
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OWNERSHIP CHANGE
You can use the Change Ownership link in the Domain Manager to sell your domain to a buyer, or to change the registrant info for your domain registered with, or transferred to,
Sayeva Domains.
Generally, the buyer (or new registrant) uses the link, and enters their information in. The seller's information is automatically derived from the domain. The fees to change ownership are $35 for a standard turn-around (10-14 days), and $199 for a rush job (1-2 days), plus a renewal fee, if the domain is about to expire.
A form will then be generated that the buyer (or new registrant) signs and then delivers to the seller. The seller must also sign the document, get it notarized, and deliver it to us. The most common method of transmission is via fax- (847) 895-4123.
This process is necessary because a domain has been ruled to be property, like a house or car.
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CHANGING CONTACT INFO
Changing the admin, billing and technical contact information can be accomplished via the Management control panel. Once you're in the Management system, click the "Edit/ Manage Contact Handles" link.
Once you have the contact handle information the way you want it, click the "Assign Domain Contacts" link. Choose the domain you'd like to change information for, and what information you'd like to update- admin, billing and/or technical, and click the Continue button to finalize the change. Our system will update immediately, however, it will take 24-48 hours for the information to propagate Internet-wide.
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CHANGING ACCOUNT INFO
Changing your default account information can be accomplished via the Domain Manager control panel.
Once you're in the Domain Manager, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized.
If you wish to change the default account information click the "Update Account Information" link. You'll be able to update
the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
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INTERNIC UPDATES
It usually takes 24-48 hours for updates made online at Sayeva Domains to be seen elsewhere on the web, including
hosting information. This is standard Internet propagation time.
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WHOIS DATABASES
WHOIS databases are specific to each registrar. If you registered the name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's
database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the
owner.
Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, do a
Whois Lookup.
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EXPIRED DOMAINS
Domains that expire at Sayeva Domains are released after their term expires. Please remember when looking at a domain's expiration date that the format is Month/Day/Year- MM/DD/YEAR.
Domains that expire at another registrar are subject to their own policies. They do vary from registrar to registrar, however, there are some consistencies.
There is usually a grace period, and then a period when the domain is "on hold"- where nobody can do anything with it.
Generally, you will need to give a domain at least 30 days from the time of expiration to be released. You cannot put in any kind of "pre-claim" on the name. You'll have to wait until it is released by the registrar, and then register it manually.
For a registrar's specific release policy, you should contact the registrar that owns the name. To find out who the registrar is for a name, do a
Whois Lookup.
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